RETURN POLICY

KASMERE has a 14-day return policy: you have 14 days from when your order is delivered to ship/postmark it back to our return center for a refund or exchange.

 

To return a purchase, your item(s) must meet the following criteria:

  • Be returned within 14 days of your delivery date

  • Be in its original, unused, unaltered and unwashed condition

  • Be returned with original tags and packaging

KASMERE reserves the right to reject returns which do not comply with our return policy. Returns that fail to comply with our policy may be sent back to the sender. Kasmere cannot be held responsible in the event of loss, theft or damage of the parcel. 

RETURNS

 

Simply email info@kasmeredesign.com to request return instructions.  Your package will not be shipped with any return slips. KASMERE does not bear any responsibility for international returns, so for added safety, please use a well-established courier and insure all packages with a tracking number. Your returned item(s) must arrive at KASMERE no later than 14 days after your delivery date. 

EXCHANGES

 

If you wish to change the size or color of an item you purchased, you can do so at no additional cost by just
sending us an email info@kasmeredesign.com. Please remember to tell us your order number and the product you would like to exchange. We will then hold the item for you and as soon as we receive your return, we will ship it to the address from your original order. You will receive a shipping confirmation email when the package has been dispatched. 

 
REFUNDS

 

Once your items have been returned they will undergo a quality review. Once items have passed inspection you will be notified and refunded. Please allow 5-7 working days for your original payment method to be reimbursed. Your bank may require extra time to process the refund onto your account.

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